Order cancellation......
Cancellation of an existing order prior to completion/shipping will result in a 20% cancellation fee. Please allow up to 30 days for processing. Once an order is shipped, it cannot be canceled.
In the event a shipment is refused and returned to us, it will be treated as a canceled order and the 20% cancellation fee plus original shipping charges will be applied. Please see Returns below:
Returns......
Returns are limited to exchange only due to manufacturing defects within 14 days of ship date, as long as it is received in the same condition as it was received and in the original packaging. You must contact us via e-mail butlermarine@aol.com prior to returning your item for an exchange. Once item is received, it may take up to 5 business days to process your exchange.
Note:
If it is a minor installation problem, please contact us as we may be able to help and/or authorize the modification to the kit prior to sending it back for an exchange.
Before contacting us for an exchange, check out our FAQ page. You may find that you won't need to request an exchange after all.
Cancellation of an existing order prior to completion/shipping will result in a 20% cancellation fee. Please allow up to 30 days for processing. Once an order is shipped, it cannot be canceled.
In the event a shipment is refused and returned to us, it will be treated as a canceled order and the 20% cancellation fee plus original shipping charges will be applied. Please see Returns below:
Returns......
Returns are limited to exchange only due to manufacturing defects within 14 days of ship date, as long as it is received in the same condition as it was received and in the original packaging. You must contact us via e-mail butlermarine@aol.com prior to returning your item for an exchange. Once item is received, it may take up to 5 business days to process your exchange.
Note:
If it is a minor installation problem, please contact us as we may be able to help and/or authorize the modification to the kit prior to sending it back for an exchange.
Before contacting us for an exchange, check out our FAQ page. You may find that you won't need to request an exchange after all.